Crinda Francke, President & CEO

Crinda Francke is President and CEO of Optim Support, with over 20 years of sales experience. Having worked with hundreds of Kentucky organizations to design, plan, and deliver their employee training programs, Ms. Francke has been involved in all aspects of employee development, and was named 2012 Woman Business Owner of the Year by the Lexington Chapter of National Association of Women Business Owners. “With an entrepreneurial spirit and strong customer focus, Crinda and her team provide world class learning services to organizations of all shapes and sizes.”

Account Management Team

With an average of over 15+ years of Account Management experience, each Optim Support Account Manager recognizes the individuality of companies. We recognize that within each organization, the people using that technology have varying job functions, skill levels and learning styles. Our experience allows us to determine the best solution for the company as a whole along with the best solution for each employee.

Project Management Team

Think about the projects that dishevel your company: new software implementations, building a database, customer presentations, complex macros…the demands never seem to cease. Our experienced Project Managers can assist with your critical projects. We’ll come to your workplace and give you whatever help is needed to ensure the process runs smoothly and your project is a success.

Instructional Designers

Optim Support has a team of instructional designers and technical writers that are highly skilled trainers in various types of end user software. They write using the principles of adult learning methodology, ensuring that the end result is easy to understand, easy to use for training and geared towards the adult learner. Whether you want to put an employee handbook online with a verification test for validation or if you want to train users on a company-specific software application, our online learning developers can work with you to create an effective online solution.

Personagy Instructors

With an average of over 15+ years of experience, Optim Support Instructors are top notch in their field. Not only are they highly knowledgeable about the courses they teach, Optim Support Instructors are excellent communicators skilled in adapting to unique student learning requirements. Optim Support Instructors have combined adult educational research with years of training experience to ensure excellence and consistency in training. They possess a blend of education, computer knowledge, business experience, and teaching ability, allowing them to motivate and teach adult learners at any level in your organization successfully.