IT Strategy

Aligning IT strategy with your organization’s vision and goals is not a simple task, yet, it is critical to your success. Using our proven models, Optim Support will ensure that the mission and strategic reason for being is clearly defined, translated into IT needs, and articulated throughout the organization.

IT Staffing

Whether you have recently lost some of your IT team or need extra technology people on staff for a time period, Optim Support can help supplement your staffing needs. We can provide the extra IT staff needed during your busy times, helping to eliminate frustrations and provide smooth workflows.

Database Design and Creation

Let Optim Support design and develop a new database for you or let us update and refine your existing database(s). Our designers carefully plan the structure of a database in order to maximize its effectiveness, complete with a test build, if necessary. We can also provide training and support around the databases we create, which lessens the learning curve of a new process for your team.

Help Desk Support

Could your IT staff use some extra hands on deck? Our knowledgeable IT help desk experts can fill in for the short-term, project-based needs, or for long-term situations where you may have higher than expected ticket volumes. Optim Support can staff knowledgeable technologically trained support people 24/7/365 as needed. There is no project too big or too small for our experts.

End User Support

Organizations invest millions in new technology only to realize less than optimal end user adoption rates. We help your organization drive better clinical and financial results through optimized support solutions that are designed to meet the needs and processes of your entire team. Our on-site experts will help ensure your return on investment.

Staffing Solutions

Our IT staffing solutions help you secure and optimize the most strategic and variable component to success–your people. We begin our partnership by seeking to understand your business targets and the gaps between your current and future state. We then build a workforce staffing strategy to close those gaps with the right people, skills and competencies, when and where you need them.

Project Management

Project Management is the backbone of a successful project. All of our consultants complete our internal Project Management Methodology Training. This training ensures that all of our team members are knowledgeable and capable of assisting our client’s project management needs wherever necessary. Our project management methodologies, processes and tools ensure on-time, top quality deliverables within budget.

Key Benefits our team members possess:
• On-Time Deliverables
• Within Budget
• Highest Quality
• Knowledge-Based Capabilities

Time Management Mastery

Training in and mastery of the conflicting priorities of time and quality often break a good project. Our team members are highly skilled at managing against deadlines and thoroughly understand the needs of our clients to deliver training on specific timelines. Expert skills have shown our project managers to be the top in the industry.

Process Knowledge

A thorough knowledge of the processes within project management can help a project manager be effective, but the same level of knowledge of the instructional design and development processes have distinguished Optim Support team members among their peers in the industry.

Methodology Expertise

Along with the experience necessary to excel in this industry, it is important to achieve a level of expertise in the methodologies and concepts of adult learning and instructional design. Further, expertise in the new developments the internet has brought to those methodologies is necessary. Our team members are on the leading edge of these new developments.